AM
Amanda M
1 reviews | Active since May 2018
12 Apr 2021, 12:28
Bad service
I am very unhappy with the service iam getting at sanlam regarding the trust fund for my little sister, the fees have not been paid up to this time, the confirmation letters that we have been asking for her accomodation are also not been sent through. Nothing is happening and thw child will be chased from the school due to their incompetency
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Replies (2)
Sanlam's replyOfficial
12 Apr 2021, 12:57Dear Amanda
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Sanlam's reply12 Apr 2021, 12:57
Official
Dear Amanda
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Sanlam's replyOfficial
14 Apr 2021, 11:55Dear Amanda
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
Sanlam's reply14 Apr 2021, 11:55
Official
Dear Amanda
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations