Bad service

I really don't know how to further explain the service received from Sanlam trust. I spoke to one of the agents on the 2nd and on Friday I sent an email to follow up n no response. This morning I sent another email nothing received as yet! I wouldn't be sending communication nor asking for feedback if some of the things are not urgent! The agent assured me they will be in contact n the best way of communicating is via email but still nothing from them, am really worried, Creldine are you ever gonna get back to me, or I need 2wait another 10days?? I understand it might be busy but can't Sanlam hire more agents to assist?***5, ***8 n ***7