bad service

this has hurt all the family and our community . i was recruit by my friend to join Sanlam indie . as far as he explain it to us as a group of community we trust and joined , i cancelled my policy with old mutual that was never give me issues for more than ten years with them , they have help me with many funerals including my mother in law , as i trusted my friend , i joined Sanlam indie policy number L *** NAME Elizabeth Khumalo .today is the 10th of April I bury my mother with a loan shark money that i don't know how will I be able to pay back as this **** Sanlam Indie not even bother to comeback to us . they say we must make a 1st dispute letter then we can go to the second one . maybe they will send one consulted to talk to us, 2. you cant even have someone answering the phones there to prove the **** . we went to Springs Sanlam offices the answer was bad the consulted there they said this to us ( we do have anything to do with that Samlam Indie Thing ) that was realy sad answer it tell us its a **** if the office doesnt have anything to do and call it a thing , we still waiting till now saturday we buried my mom with loan shark money while we have a policy

thats bad very bad my cell ***