MS
Mduduzi S
1 reviews | Active since Apr 2015
18 Jan 2021, 14:27
Bad service
I tried calling your call centre line and had to hold for more than 30 minutes, which resulted to me sending an email to the service desk, eventually someone responded requesting my ID number which I immediately responded and that was on the 14nth already, till today the 18 no one has gotten back to me. I must say I have been paying this policy for more than 8 years and shocked with the service received. Why is it so had to get proper service at African, if they do assist you, the agents are rude as hell.
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Sanlam's replyOfficial
18 Jan 2021, 14:53Good afternoon Mduduzi. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.Kind Regards,Safrican Team
Sanlam's reply18 Jan 2021, 14:53
Official
Good afternoon Mduduzi. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support.Kind Regards,Safrican Team