Bad service

Im very much disapointed with Assupol life,I submitted all the documents needed for a claim on Friday 31st of July and there was no response I then went to their branch in Queens Town on Wednesday 5th of August I was then told that my claim had not been processed I should expect the payout later that day or the following day and I explained that the funeral will be on the 7th of August but till today the payout has not been made.When u join the policy they tell u that the payout will be made within 24hours and there is no such.I had to borrow money to bury my own father,I will never ever recommend Assupol to anyone(policy number ADSIR***)