MH
Madeleine H
1 reviews | Active since May 2025
28 May 2025, 12:08
bad service
We made a claim against a funeral policy. it was confirmed by Sanlam that all documents is on their system, but the claim was not paid out
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
28 May 2025, 12:34Good day Madeleine
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's reply28 May 2025, 12:34
Official
Good day Madeleine
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
05 Jun 2025, 13:37Good afternoon Madeleine
Apologies for only reverting back to you now.
Please send us a private message with the policy/membership number involved.
Should you not have it, please provide us with the ID number of the member/policyholder.
Kindly note that we will use this information only to assist you with this matter.
Regards
Sanlam Client Care
Apologies for only reverting back to you now.
Please send us a private message with the policy/membership number involved.
Should you not have it, please provide us with the ID number of the member/policyholder.
Kindly note that we will use this information only to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's reply05 Jun 2025, 13:37
Official
Good afternoon Madeleine
Apologies for only reverting back to you now.
Please send us a private message with the policy/membership number involved.
Should you not have it, please provide us with the ID number of the member/policyholder.
Kindly note that we will use this information only to assist you with this matter.
Regards
Sanlam Client Care
Apologies for only reverting back to you now.
Please send us a private message with the policy/membership number involved.
Should you not have it, please provide us with the ID number of the member/policyholder.
Kindly note that we will use this information only to assist you with this matter.
Regards
Sanlam Client Care