KW
Kim W
1 reviews | Active since Feb 2021
09 Nov 2023, 11:04
bad service
Everytime my mother submits a claim of urgency its always delayed. No contact made , absolutely nothing at all , no statement send to show if funds are growing , nothing. called Customer Service and Tumileng has no idea of what i was trying to talk to him about, your team sounds half asleep at 8am. Please note that a email was sent thru yesterday morning and no feedback as yet. Please ensure you contact Deidre *** - I will diff follow up again. The only way to have your issue sorted is on this platform after spending almost 3hrs trying to get information,
Helpful (0)
Replies (11)0
Replies (11)
Sanlam's replyOfficial
09 Nov 2023, 11:11Good day Kim
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
Sanlam's reply09 Nov 2023, 11:11
Official
Good day Kim
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. Please respond to our private message.
Regards
Sanlam Client Care
Sanlam's replyOfficial
09 Nov 2023, 15:23Thank you for confirming. We have escalated your complaint to the relevant department.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply09 Nov 2023, 15:23
Official
Thank you for confirming. We have escalated your complaint to the relevant department.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
KW
Kim W's updateReviewer Update
09 Nov 2023, 15:33Escalte i understand but when r we actually getting feedback man -
KW
Kim W's update09 Nov 2023, 15:33
Reviewer Update
Escalte i understand but when r we actually getting feedback man -
KW
Kim W's updateReviewer Update
10 Nov 2023, 08:38And its been 3 days and no feedback, no call , this is really disgusting service
KW
Kim W's update10 Nov 2023, 08:38
Reviewer Update
And its been 3 days and no feedback, no call , this is really disgusting service
Sanlam's replyOfficial
10 Nov 2023, 09:29Good day Kim
This is to confirm that the guardian, Deidre, was called yesterday and an email has been sent today to confirm that the claim has been paid.
RegardsSanlam Client Care
This is to confirm that the guardian, Deidre, was called yesterday and an email has been sent today to confirm that the claim has been paid.
RegardsSanlam Client Care
Sanlam's reply10 Nov 2023, 09:29
Official
Good day Kim
This is to confirm that the guardian, Deidre, was called yesterday and an email has been sent today to confirm that the claim has been paid.
RegardsSanlam Client Care
This is to confirm that the guardian, Deidre, was called yesterday and an email has been sent today to confirm that the claim has been paid.
RegardsSanlam Client Care
KW
Kim W's updateReviewer Update
10 Nov 2023, 13:49Email was sent yes to me but no one called to *** - Please get someone to call Deidre and advise her when this was paid
KW
Kim W's update10 Nov 2023, 13:49
Reviewer Update
Email was sent yes to me but no one called to *** - Please get someone to call Deidre and advise her when this was paid
KW
Kim W's updateReviewer Update
10 Nov 2023, 14:11When was the claim paid - You sending me old information here?
KW
Kim W's update10 Nov 2023, 14:11
Reviewer Update
When was the claim paid - You sending me old information here?
KW
Kim W's updateReviewer Update
10 Nov 2023, 14:13You guys are not serious neh - You gave us old information. What is going on here? what claim are you refering to ? When was it paid? give proper info please man
KW
Kim W's update10 Nov 2023, 14:13
Reviewer Update
You guys are not serious neh - You gave us old information. What is going on here? what claim are you refering to ? When was it paid? give proper info please man
KW
What claim was paid ? when ?
Good day
Thank you for taking my call earlier yesterday.
We acknowledge the complaint received on Hello peter 2023.
Kindly be advised that you claim was paid, and the guardian has been notified that the claim has been paid.
Your complaint reference is: COM***
ThanksMARSHA WILDSCHUTAssistant Complaints OfficerSanlam Corporate: Core Operations2 Strand Road, Bellville, 7530 | PO Box 1, Bellville, 7531
Kim W's updateReviewer Update
10 Nov 2023, 14:14What claim was paid ? when ?
Good day
Thank you for taking my call earlier yesterday.
We acknowledge the complaint received on Hello peter 2023.
Kindly be advised that you claim was paid, and the guardian has been notified that the claim has been paid.
Your complaint reference is: COM***
ThanksMARSHA WILDSCHUTAssistant Complaints OfficerSanlam Corporate: Core Operations2 Strand Road, Bellville, 7530 | PO Box 1, Bellville, 7531
KW
Kim W's update10 Nov 2023, 14:14
Reviewer Update
What claim was paid ? when ?
Good day
Thank you for taking my call earlier yesterday.
We acknowledge the complaint received on Hello peter 2023.
Kindly be advised that you claim was paid, and the guardian has been notified that the claim has been paid.
Your complaint reference is: COM***
ThanksMARSHA WILDSCHUTAssistant Complaints OfficerSanlam Corporate: Core Operations2 Strand Road, Bellville, 7530 | PO Box 1, Bellville, 7531
Sanlam's replyOfficial
10 Nov 2023, 14:20Please respond to the email received for further assistance.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply10 Nov 2023, 14:20
Official
Please respond to the email received for further assistance.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
KW
Kim W's updateReviewer Update
10 Nov 2023, 14:23Email was sent and no one is helping , someone called and gave the freaken wrong information - then i called and the phone was cut - It is now 14H22 and no positive feedback ,3 days already
KW
Kim W's update10 Nov 2023, 14:23
Reviewer Update
Email was sent and no one is helping , someone called and gave the freaken wrong information - then i called and the phone was cut - It is now 14H22 and no positive feedback ,3 days already