Bad Service

I'm very disappointed. Last year November I took out a policy with someone who came to my work and promoted sanlamsky, for a cousin of mine. The policy was loaded on the system but he never sent through the debicheck and I asked him about it numerous times. Early this month my cousin passed on due to unnatural causes. He then told to me that they had forgotten to send it through and I had to borrow money to contribute to the funeral. This is really utterly unfair.