BS
Boitumelo S
1 reviews | Active since Mar 2018
01 Apr 2025, 11:23
Bad service
It’s been more than two months since I’ve app**** for my pension fund withdrawal and I still haven’t received the money. Calling their call centre is a struggle, you always hold for more than 10min and their WhatsApp always sends the same automated messages, no matter what your query is. They don’t respond to emails. Dealing with Sanlam was very disappointing this time around.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
01 Apr 2025, 11:26Good day Boitumelo
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's reply01 Apr 2025, 11:26
Official
Good day Boitumelo
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
02 Apr 2025, 12:15Hello Boitumelo
We have received feedback that Sanlam Corporate has been in touch with you. Please respond to the email for further assistance.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Sanlam's reply02 Apr 2025, 12:15
Official
Hello Boitumelo
We have received feedback that Sanlam Corporate has been in touch with you. Please respond to the email for further assistance.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you. Please respond to the email for further assistance.
Regards
Sanlam Client Care