Bad service

Stay away from Sanlam. Since January I sent them a withdrawal form with all the necessary information that was needed. They said termination will take 30 working days. After that period of time I called because no payment was made. They told me they are experiencing high volume of calls and also need to place a lot of payments, my payment should be made within the next few days. I received an email from one of the employees stating that the matter has been escalated and they are sorry for the delay. I gave them some time and called again because honestly they were silent and not informing me with anything. Then a series of excuses followed. They said the termination of the account was still in process. Some told me that I will receive the money the next week. I called again and they told me that they are just awaiting the manager after that the payment will be made. There was a lady that I had been speaking with and she said that I will be able to receive the payment on Monday, next thing when I call she acts surprised. The other told me that the administrator of my account is waiting for finance to add in the values. The one I spoke to last week said the termination process has been approved and payments should be made in 3-5 working days. He also said that they sent me an SMS telling me that I will be receiving my money, of which I didn't receive.

This morning when I call I get a completely different story. They tell me that they received an email from the administrator that my account is under investigation and payment will be made afterwards. I ask why is my account under investigation they do not answer. I also asked how long will that investigation take and they said investigations usually take a very long time. Please stay away from Sanlam especially Sanlam trust. I've endured the excuses and the attitude from the employees. I'm starting to think that maybe they have done something with my money.