SH
Sipho H
1 reviews | Active since Jan 2017
23 Jul 2024, 09:34
Bad service
I have been endlessly trying to reach SANLAM about my previous policy that I have to declare to SARS. Yesterday and today their phone rang for an hour without anyone answering it, this is unacceptable! Their automated WhatsApp number does not work and they never respond to emails.
Please get back to me ASAP
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
23 Jul 2024, 10:01Good day Sipho
We are sorry to learn of your service experience and have requested urgent assistance from the responsible department.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have requested urgent assistance from the responsible department.
Regards
Sanlam Client Care
Sanlam's reply23 Jul 2024, 10:01
Official
Good day Sipho
We are sorry to learn of your service experience and have requested urgent assistance from the responsible department.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have requested urgent assistance from the responsible department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
23 Jul 2024, 12:06Hello Sipho
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
Sanlam's reply23 Jul 2024, 12:06
Official
Hello Sipho
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
SH
Sipho H's updateReviewer Update
23 Jul 2024, 12:46Hi there,
No one from Sanlam Corporate has sent me an email. I only spoke to the Complaints department and they stated that they will escalate the matter. Since then I haven’t heard anything from anyone.
No one from Sanlam Corporate has sent me an email. I only spoke to the Complaints department and they stated that they will escalate the matter. Since then I haven’t heard anything from anyone.
SH
Sipho H's update23 Jul 2024, 12:46
Reviewer Update
Hi there,
No one from Sanlam Corporate has sent me an email. I only spoke to the Complaints department and they stated that they will escalate the matter. Since then I haven’t heard anything from anyone.
No one from Sanlam Corporate has sent me an email. I only spoke to the Complaints department and they stated that they will escalate the matter. Since then I haven’t heard anything from anyone.
Sanlam's replyOfficial
23 Jul 2024, 13:13Hello Sipho
The email was sent to the email address you have provided in this review.
Please be so kind as to check your Junk/Spam folder.
Regards
Sanlam Client Care
The email was sent to the email address you have provided in this review.
Please be so kind as to check your Junk/Spam folder.
Regards
Sanlam Client Care
Sanlam's reply23 Jul 2024, 13:13
Official
Hello Sipho
The email was sent to the email address you have provided in this review.
Please be so kind as to check your Junk/Spam folder.
Regards
Sanlam Client Care
The email was sent to the email address you have provided in this review.
Please be so kind as to check your Junk/Spam folder.
Regards
Sanlam Client Care
SH
Sipho H's updateReviewer Update
23 Jul 2024, 13:37Hi,
The last correspondence came from the Complaints department, my reference is as follows (Com number: COM***). Sanlam Corporation has not contacted me ever since I have been endlessly trying to get hold of them, I checked my spam box twice and there is nothing on there. Please check on your end if my email address was properly written/call me urgently on the number I provided/send it to my alternate email address (***).
Thanks.
The last correspondence came from the Complaints department, my reference is as follows (Com number: COM***). Sanlam Corporation has not contacted me ever since I have been endlessly trying to get hold of them, I checked my spam box twice and there is nothing on there. Please check on your end if my email address was properly written/call me urgently on the number I provided/send it to my alternate email address (***).
Thanks.
SH
Sipho H's update23 Jul 2024, 13:37
Reviewer Update
Hi,
The last correspondence came from the Complaints department, my reference is as follows (Com number: COM***). Sanlam Corporation has not contacted me ever since I have been endlessly trying to get hold of them, I checked my spam box twice and there is nothing on there. Please check on your end if my email address was properly written/call me urgently on the number I provided/send it to my alternate email address (***).
Thanks.
The last correspondence came from the Complaints department, my reference is as follows (Com number: COM***). Sanlam Corporation has not contacted me ever since I have been endlessly trying to get hold of them, I checked my spam box twice and there is nothing on there. Please check on your end if my email address was properly written/call me urgently on the number I provided/send it to my alternate email address (***).
Thanks.
Sanlam's replyOfficial
23 Jul 2024, 14:13Hello again, Sipho
Thank you for reaching out to us.
We will relay the message to Sanlam Corporate and asked them to contact you.
Regards
Sanlam Client Care
Thank you for reaching out to us.
We will relay the message to Sanlam Corporate and asked them to contact you.
Regards
Sanlam Client Care
Sanlam's reply23 Jul 2024, 14:13
Official
Hello again, Sipho
Thank you for reaching out to us.
We will relay the message to Sanlam Corporate and asked them to contact you.
Regards
Sanlam Client Care
Thank you for reaching out to us.
We will relay the message to Sanlam Corporate and asked them to contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
23 Jul 2024, 15:38Hello Sipho
Sanlam Corporate has sent you another email.
Regards
Sanlam Client Care
Sanlam Corporate has sent you another email.
Regards
Sanlam Client Care
Sanlam's reply23 Jul 2024, 15:38
Official
Hello Sipho
Sanlam Corporate has sent you another email.
Regards
Sanlam Client Care
Sanlam Corporate has sent you another email.
Regards
Sanlam Client Care