Bad service, ****, *****

My mother has been a Sanlam client for over 9 years now and next year would have been the 10th year. At 1st they added someone in her policy and labelled her husband, while she knew nothing of this policy changes and she's not married and it took months to fix that, mind you she was already paying over for that. Earlier this year they were deducting over R1500 for a funeral policy and she went to enquire and they brushed it off by saying she will be refunded, up until now there's nothing from them it's been 5months . This week we went to enquire about her policy and a summary of her profile at Vereeniging branch, only to find out that they cancelled all her funeral policies last year without her knowledge and "did a new policy". Meaning all her money for the past nine years has gone to waste and when we ask how do we go about such and issue they say there is nothing they can do and that the financial advisor had resigned. My question is how is that our problem when Sanlam is the employer, it should be the one responsible for this mess. This is a **** and we are going to escalate the matter because there is no way she has been paying for nothing all these years