Bad service

I left my previous employer last year on the 28th of October 2024 and I had signed my papers to withdraw my full pension fund and I was told it takes 2 to 3 weeks to receive it it's not 3 months later and I still haven't received anything or heard any feedback every time I call sanalm they transfer me over and over to the next person and my problem never gets solved I called them again today on the 03 of FEBRUARY 2025 and still no one wants to assist me with my claim this is the worst retirement insurance company iv ever came across