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IM
Itumeleng M

1 reviews | Active since Jul 2020

10 Feb 2023, 16:33

BAD SERVICE

I am so disappointed with Sanlam, it's been 1 month and 10 days without getting our money, I terminated the plan with them, now they keep on postponing the matter to be finalized, they first gave me 14 February 2023 date, and today they gave me 17 February 2023 date, I don't encourage the upcoming generation to invest with sanlam because of their bad services, they even gave me two reference numbers to do the follow up on, I am disgusted with this business.

0
Replies (6)
Sanlam
Sanlam's reply13 Feb 2023, 10:34
Official
Good day Itumeleng

We are sorry to hear of your disappointment with our service.  Your complaint has been escalated to the relevant team to get in touch with you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply14 Feb 2023, 14:06
Official
Good afternoon Itumeleng

We have received confirmation that you have been contacted and that you are being assisted.

Regards
Sanlam Client Care
IM
Itumeleng M's update14 Feb 2023, 15:36
Reviewer Update
Yes I have received a call, and we have been assisted, Thank You.
Sanlam
Sanlam's reply14 Feb 2023, 16:29
Official
It is a pleasure.  Have a great evening further.

Regards
Sanlam Client Care
IM
Itumeleng M's update15 Feb 2023, 20:28
Reviewer Update
We have received the money, thanks again, and thanks to your team for trying to get feedback and doing follow ups on whether we received the money or not.. We will be more than happy to reinvest or start a plan again.
Sanlam
Sanlam's reply16 Feb 2023, 09:30
Official
Good day Itumeleng

Thank you so much for your positive feedback.

Regards
Sanlam Client Care