MD
Makoma D
1 reviews | Active since Oct 2024
07 Oct 2024, 11:15
Bad service
Morning received an email on friday stating that an urgent payment has been processed for my fees and i was told that the proof of payment will be available today i called in and spoke to Naledi she was very rude she said she took the matter to the relevant peolpe the money has not appeared on their side all they need is a proof of payment is it difficult to get it also like everything on their side
Helpful (0)
Replies (12)0
Replies (12)
Sanlam's replyOfficial
07 Oct 2024, 11:17 Good day Makoma
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply07 Oct 2024, 11:17
Official
Good day Makoma
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
MD
Makoma D's updateReviewer Update
07 Oct 2024, 11:23I spent the whole day on calls on friday so must i do the same even today for something that i thought we agreed on and now it seems like i am playing games with the school
MD
Makoma D's update07 Oct 2024, 11:23
Reviewer Update
I spent the whole day on calls on friday so must i do the same even today for something that i thought we agreed on and now it seems like i am playing games with the school
Sanlam's replyOfficial
08 Oct 2024, 11:05Good day Makoma
This is to confirm that Sanlam Corporate has contacted you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that Sanlam Corporate has contacted you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Sanlam's reply08 Oct 2024, 11:05
Official
Good day Makoma
This is to confirm that Sanlam Corporate has contacted you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that Sanlam Corporate has contacted you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
MD
Makoma D's updateReviewer Update
08 Oct 2024, 14:45Good afternoon the issue of proof of payment of the school fees has been sorted today and the school has received the money.My big problem is the terminaton of a trust fund it was filed on the7th of August till now there is no communication about every one at the call centre keeps on escalating or it has been sent to the administrator even if they have backlog its been long
MD
Makoma D's update08 Oct 2024, 14:45
Reviewer Update
Good afternoon the issue of proof of payment of the school fees has been sorted today and the school has received the money.My big problem is the terminaton of a trust fund it was filed on the7th of August till now there is no communication about every one at the call centre keeps on escalating or it has been sent to the administrator even if they have backlog its been long
Sanlam's replyOfficial
08 Oct 2024, 14:54Please respond to the email for further assistance.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply08 Oct 2024, 14:54
Official
Please respond to the email for further assistance.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
MD
Makoma D's updateReviewer Update
08 Oct 2024, 15:20Ok i wil wait for their response
MD
Makoma D's update08 Oct 2024, 15:20
Reviewer Update
Ok i wil wait for their response
MD
Makoma D's updateReviewer Update
09 Oct 2024, 14:07Good afternoon i called sanlam again today to check the progress on my termination i was told the same thing that it has been given to the administrator the consultant told me that i am impatient and hang the call me how can i be impatient i waited for more than 60 days and i was told about 30 days i understood about backlog but this is too much no one is helping
MD
Makoma D's update09 Oct 2024, 14:07
Reviewer Update
Good afternoon i called sanlam again today to check the progress on my termination i was told the same thing that it has been given to the administrator the consultant told me that i am impatient and hang the call me how can i be impatient i waited for more than 60 days and i was told about 30 days i understood about backlog but this is too much no one is helping
Sanlam's replyOfficial
09 Oct 2024, 14:45Good day Makoma
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Sanlam's reply09 Oct 2024, 14:45
Official
Good day Makoma
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
MD
Makoma D's updateReviewer Update
09 Oct 2024, 14:54I hope my issue be reslvef
MD
Makoma D's update09 Oct 2024, 14:54
Reviewer Update
I hope my issue be reslvef
MD
Makoma D's updateReviewer Update
09 Oct 2024, 14:57I hope my issue will be solved soon because guys its very bad for me.
MD
Makoma D's update09 Oct 2024, 14:57
Reviewer Update
I hope my issue will be solved soon because guys its very bad for me.
Sanlam's replyOfficial
08 Nov 2024, 09:28Good day Makoma
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
Sanlam's reply08 Nov 2024, 09:28
Official
Good day Makoma
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
MD
Makoma D's updateReviewer Update
08 Nov 2024, 14:13Good day sorry to come back late i am just confirming that everything is sorted i have received my payment from sanlam .Thank you very much
MD
Makoma D's update08 Nov 2024, 14:13
Reviewer Update
Good day sorry to come back late i am just confirming that everything is sorted i have received my payment from sanlam .Thank you very much