DM
Donald M
1 reviews | Active since Apr 2019
15 Feb 2022, 22:06
Bad Service
I am frustrated and angry with the way SANLAM is handling our claim. My mother passed on in December and she had 2 policies with SANLAM of which the other policy was paid out quickly, however the other one since we claimed from January till today we don't get any feedback instead I must always call them to found out about the progress. I have called more 5 times always getting the same response the claim is still at legal department. Can anyone please tell us what's happening. My late mother has been SANLAM client for over 20years this is not on, no professionalism, no care and we must just wait. Policy no ***X3
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
15 Feb 2022, 22:13Dear Donald
We are sorry to hear of your experience with us. Your matter was escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
We are sorry to hear of your experience with us. Your matter was escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
Sanlam's reply15 Feb 2022, 22:13
Official
Dear Donald
We are sorry to hear of your experience with us. Your matter was escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
We are sorry to hear of your experience with us. Your matter was escalated to the relevant department for further investigation.
Regards
Sanlam Client Relations
DM
Donald M's updateReviewer Update
16 Feb 2022, 12:05Still waiting for a response from Sanlam and the investigation takes 3 weeks to get finalized I have been calling Sanlam every week but they fail pick up a phone and call just give me a feedback. Can anyone have decency to call and tell us what's going on.
DM
Donald M's update16 Feb 2022, 12:05
Reviewer Update
Still waiting for a response from Sanlam and the investigation takes 3 weeks to get finalized I have been calling Sanlam every week but they fail pick up a phone and call just give me a feedback. Can anyone have decency to call and tell us what's going on.
Sanlam's replyOfficial
16 Feb 2022, 12:35Dear Donald
We are following up with the relevant department. They will be in touch with you shortly.
Regards
Sanlam Client Relations
We are following up with the relevant department. They will be in touch with you shortly.
Regards
Sanlam Client Relations
Sanlam's reply16 Feb 2022, 12:35
Official
Dear Donald
We are following up with the relevant department. They will be in touch with you shortly.
Regards
Sanlam Client Relations
We are following up with the relevant department. They will be in touch with you shortly.
Regards
Sanlam Client Relations
DM
Donald M's updateReviewer Update
16 Mar 2022, 10:50No one has even bothered to explain how did come to the conclusion as the policy was opened 20years ago
DM
Donald M's update16 Mar 2022, 10:50
Reviewer Update
No one has even bothered to explain how did come to the conclusion as the policy was opened 20years ago
Sanlam's replyOfficial
16 Mar 2022, 11:34Dear Donald
We acknowledge your complaint.
The matter has been referred to Sanlam Death claims for urgent handling.
Their office will make contact with you soon.
Kind regards
Client Relations
We acknowledge your complaint.
The matter has been referred to Sanlam Death claims for urgent handling.
Their office will make contact with you soon.
Kind regards
Client Relations
Sanlam's reply16 Mar 2022, 11:34
Official
Dear Donald
We acknowledge your complaint.
The matter has been referred to Sanlam Death claims for urgent handling.
Their office will make contact with you soon.
Kind regards
Client Relations
We acknowledge your complaint.
The matter has been referred to Sanlam Death claims for urgent handling.
Their office will make contact with you soon.
Kind regards
Client Relations
DM
Donald M's updateReviewer Update
29 Mar 2022, 12:15I am still waiting for feedback I received a call from SANLAM on the 24th March 2022 regarding my complain and the lady that I spoke to promised me that she will escalate my query to the relevant department but I am still waiting. Can anyone please assist with this matter.
DM
Donald M's update29 Mar 2022, 12:15
Reviewer Update
I am still waiting for feedback I received a call from SANLAM on the 24th March 2022 regarding my complain and the lady that I spoke to promised me that she will escalate my query to the relevant department but I am still waiting. Can anyone please assist with this matter.
Sanlam's replyOfficial
29 Mar 2022, 13:14Hi Donald
Your enquiry was escalated to the relevant department for further handling.
Kind regards
Client Relations
Your enquiry was escalated to the relevant department for further handling.
Kind regards
Client Relations
Sanlam's reply29 Mar 2022, 13:14
Official
Hi Donald
Your enquiry was escalated to the relevant department for further handling.
Kind regards
Client Relations
Your enquiry was escalated to the relevant department for further handling.
Kind regards
Client Relations