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Whitey H

1 reviews | Active since Sept 2018

19 Apr 2023, 10:07

Bad service

On 21/02/2023 a debitorder request was submitted to change details and to collect arrear premiums. On 24/02/2023 we received confirmation that request was finalized. Only the details were updated and ever since we request for Sanlam to collect the arrear premium and every time they just extend the feedback date and do not finalize the request.

0
Replies (5)
Sanlam
Sanlam's reply19 Apr 2023, 10:25
Official
Good day Whitey

Please let us know if you have followed the normal escalation process for complaints within Sanlam for your client.

Regards
Sanlam Client Care
WH
Whitey H's update19 Apr 2023, 10:31
Reviewer Update
We have sent 4 e-mails
WH
Whitey H's update24 Apr 2023, 11:00
Reviewer Update
Still no feedback.
Sanlam
Sanlam's reply24 Apr 2023, 11:54
Official
Good day Whitey

Your compaint was escalated to the relevant team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply26 Apr 2023, 10:11
Official
Good day

We have received confirmation that you have been provided with feedback.

Regards
Sanlam Client Care