LP
Lucinda P
1 reviews | Active since Jul 2021
02 Jul 2021, 14:36
Bad service
I did a funeral claim on the 22 June 2021 and until today I have not received a pay out or feedback. I called the call centre this morning and was advised that there is no documents outstanding and that she does not know what the delay is but she will escalate it to the claims department. I've sent 4 emails requesting feedback and was told they still busy assessing the claim. They don't get back to me I must either call them or email them.
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
02 Jul 2021, 14:48Dear Lucinda
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply02 Jul 2021, 14:48
Official
Dear Lucinda
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
LP
Lucinda P's updateReviewer Update
02 Jul 2021, 22:07I hope they really investigating because I've been hearing that for these couple of days with no outcome of the investigation
LP
Lucinda P's update02 Jul 2021, 22:07
Reviewer Update
I hope they really investigating because I've been hearing that for these couple of days with no outcome of the investigation
Sanlam's replyOfficial
05 Jul 2021, 10:28Dear Lucinda
We are following up with the responsible team. They will be in contact with you shortly.
Regards,
Sanlam Client Relations
We are following up with the responsible team. They will be in contact with you shortly.
Regards,
Sanlam Client Relations
Sanlam's reply05 Jul 2021, 10:28
Official
Dear Lucinda
We are following up with the responsible team. They will be in contact with you shortly.
Regards,
Sanlam Client Relations
We are following up with the responsible team. They will be in contact with you shortly.
Regards,
Sanlam Client Relations
LP
Lucinda P's updateReviewer Update
05 Jul 2021, 13:06Clearly the responsible team has not done a follow up because it is the 5 July 2021 and my claim was logged 22 June 2021. I assume your lines are faulty or phones are broken because I still have not received a call from your so called consultants. I will escalate this myself if I don't get feedback by the end of the day today. You keep on making excuses that your consultants are working from home, you not the only company that has consultants that work from home. This is a whole 2 weeks that I have been waiting. I am really frustrated and if it means I must complain everyday and complain on every social media or even take it to the ombudsman I will do that!
LP
Lucinda P's update05 Jul 2021, 13:06
Reviewer Update
Clearly the responsible team has not done a follow up because it is the 5 July 2021 and my claim was logged 22 June 2021. I assume your lines are faulty or phones are broken because I still have not received a call from your so called consultants. I will escalate this myself if I don't get feedback by the end of the day today. You keep on making excuses that your consultants are working from home, you not the only company that has consultants that work from home. This is a whole 2 weeks that I have been waiting. I am really frustrated and if it means I must complain everyday and complain on every social media or even take it to the ombudsman I will do that!
Sanlam's replyOfficial
05 Jul 2021, 14:04Dear Lucinda
We were informed that one of our consultants were in touch with you and have confirmed that your claim was escalated for urgent processing.
Regards,
Sanlam Client Relations
We were informed that one of our consultants were in touch with you and have confirmed that your claim was escalated for urgent processing.
Regards,
Sanlam Client Relations
Sanlam's reply05 Jul 2021, 14:04
Official
Dear Lucinda
We were informed that one of our consultants were in touch with you and have confirmed that your claim was escalated for urgent processing.
Regards,
Sanlam Client Relations
We were informed that one of our consultants were in touch with you and have confirmed that your claim was escalated for urgent processing.
Regards,
Sanlam Client Relations
LP
Lucinda P's updateReviewer Update
05 Jul 2021, 14:51Thank you, one of your consultants contacted me.
LP
Lucinda P's update05 Jul 2021, 14:51
Reviewer Update
Thank you, one of your consultants contacted me.
Sanlam's replyOfficial
05 Jul 2021, 15:15You are most welcome, Lucinda.
Sanlam's reply05 Jul 2021, 15:15
Official
You are most welcome, Lucinda.