Bad service!!!

We put in a claim for a funeral cover on Tuesday, its now Friday and Sanlam has not gotten back to us, instead we have to run after them asking if everything is in order! When I called TODAY, they told us that we can't get the money because it hasn't been six months. I thought because I've had the policy since september it was six months. But now I had to run after them to get answers!!!! While the consultant told me it has been 6 months because we've made 6 payments, I started relaxing thinking everything is in order, now I have a financial crisis, I couldve made a plan had they told me sooner. Sorry not sorry, their service is BAD!!!!!I am done with Sanlam!!!!