Bad service

I have send numerous emails and made calls to complain about being debited for an arrears policy which was up to date. I have send proof of bank statement yet no one has gotten back to me about a resolutions. I have written to the complains and arbitrator yet no one has gotten back to me. The call centre agents will transfer your call until you give up and hang up. I have also taken the decision to cancel my policy after. All I want right now is an answer as to when when was policy in arrears and my bank statements audited so that they can prove to me that they didn't debited because I have highlighted to them that they have debited the month in question