aM
audrey M
1 reviews | Active since Jan 2022
11 Jan 2022, 10:57
BAD SERVICE
I SUBMITTED A CLAIM FOR SANLAM ACA UMBRELLA RETIREMENT FUND (PENSION & PROVIDENT FUND SECTIONS) ON THE 19TH OCTOBER SENT EMAIL TO VARIOUS PEOPLE WHO NEVER RESPONDED EVERYONE I SPOKE TO TOLD ME ABOUT A MANAGER BY THE NAME OF ZUBIR EBRAHIM WHO WILL ASSIST WITH THE CLAIM EMAIL WAS SENT TO HIM DEC HE NEVER RESPONDED TODAY IN THE MORNING AGAIN HE NEVER RESPONDED WHICH IM WONDERING IF HE EXIST I CALLED I WAS TRANSFERRED TO 6 DIFFERENT DEPARTMENT LASTLY I SPOKE TO A GUY BY THE NAME OF GODFREY WHO PUT ME ON HOLD FOR 22 MINUTES AND LATER TRANSFERRED ME TO ANOTHER LINE WHICH THE LINE WAS DISCONNECTED.THIS IS UNPROFESSIONAL FOR THE BIG COMPANY LIKE SANLAM
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
11 Jan 2022, 11:35Good day Audrey
We appreciate that you have brought this type of client experience to our attention. We will refer this to the relevant consultant to engage with you.
Regards
Sanlam Client Relations
We appreciate that you have brought this type of client experience to our attention. We will refer this to the relevant consultant to engage with you.
Regards
Sanlam Client Relations
Sanlam's reply11 Jan 2022, 11:35
Official
Good day Audrey
We appreciate that you have brought this type of client experience to our attention. We will refer this to the relevant consultant to engage with you.
Regards
Sanlam Client Relations
We appreciate that you have brought this type of client experience to our attention. We will refer this to the relevant consultant to engage with you.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
11 Jan 2022, 12:49Good day Audrey
We have noted that the consultant have sent you an e-mail to manage your expectations going forward. We would like to encourage you to engage with the consultant directly by e-mail relating to this matter.
Regards
Sanlam Client Relations
We have noted that the consultant have sent you an e-mail to manage your expectations going forward. We would like to encourage you to engage with the consultant directly by e-mail relating to this matter.
Regards
Sanlam Client Relations
Sanlam's reply11 Jan 2022, 12:49
Official
Good day Audrey
We have noted that the consultant have sent you an e-mail to manage your expectations going forward. We would like to encourage you to engage with the consultant directly by e-mail relating to this matter.
Regards
Sanlam Client Relations
We have noted that the consultant have sent you an e-mail to manage your expectations going forward. We would like to encourage you to engage with the consultant directly by e-mail relating to this matter.
Regards
Sanlam Client Relations
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audrey M's updateReviewer Update
14 Jan 2022, 10:31Dear Audrey
We acknowledge receipt of your complaint below, and apologize for the poor service you have experienced.
We are investigating the progress of your claim and will provide you with a response by latest 14 January 2022.
Regards
Vuyelwa Sishuba
Complaints Officer
Sanlam Employee Benefits
still waiting for feedback
We acknowledge receipt of your complaint below, and apologize for the poor service you have experienced.
We are investigating the progress of your claim and will provide you with a response by latest 14 January 2022.
Regards
Vuyelwa Sishuba
Complaints Officer
Sanlam Employee Benefits
still waiting for feedback
aM
audrey M's update14 Jan 2022, 10:31
Reviewer Update
Dear Audrey
We acknowledge receipt of your complaint below, and apologize for the poor service you have experienced.
We are investigating the progress of your claim and will provide you with a response by latest 14 January 2022.
Regards
Vuyelwa Sishuba
Complaints Officer
Sanlam Employee Benefits
still waiting for feedback
We acknowledge receipt of your complaint below, and apologize for the poor service you have experienced.
We are investigating the progress of your claim and will provide you with a response by latest 14 January 2022.
Regards
Vuyelwa Sishuba
Complaints Officer
Sanlam Employee Benefits
still waiting for feedback
Sanlam's replyOfficial
14 Jan 2022, 11:13Dear Audrey
We are following up with the responsible consultant.
Regards
Sanlam Client Relations
We are following up with the responsible consultant.
Regards
Sanlam Client Relations
Sanlam's reply14 Jan 2022, 11:13
Official
Dear Audrey
We are following up with the responsible consultant.
Regards
Sanlam Client Relations
We are following up with the responsible consultant.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
14 Jan 2022, 15:55Dear Audrey
We were informed that one of consultants have provided you with an update via e-mail.
Kind regards
Sanlam Client Relations
We were informed that one of consultants have provided you with an update via e-mail.
Kind regards
Sanlam Client Relations
Sanlam's reply14 Jan 2022, 15:55
Official
Dear Audrey
We were informed that one of consultants have provided you with an update via e-mail.
Kind regards
Sanlam Client Relations
We were informed that one of consultants have provided you with an update via e-mail.
Kind regards
Sanlam Client Relations
aM
audrey M's updateReviewer Update
14 Jan 2022, 16:21thank you for feedback i have received email and finally i was assisted.
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audrey M's update14 Jan 2022, 16:21
Reviewer Update
thank you for feedback i have received email and finally i was assisted.
Sanlam's replyOfficial
17 Jan 2022, 08:37Dear Audrey
We are glad to here that and we trust you will have a great day further.
Regards
Sanlam Client Relations
We are glad to here that and we trust you will have a great day further.
Regards
Sanlam Client Relations
Sanlam's reply17 Jan 2022, 08:37
Official
Dear Audrey
We are glad to here that and we trust you will have a great day further.
Regards
Sanlam Client Relations
We are glad to here that and we trust you will have a great day further.
Regards
Sanlam Client Relations