Bad service

This is a complaint on my fianc?e half as he cannot make contact during working hours.<br> <br> In January 2016 he was made permanent with his company so he submitted all his paperwork to withdraw his pension fund that was paid while working under a labor broker. We were told the payment would be done after 6 weeks it has now been over 6 weeks a friend of his that submitted his paperwork same day received his payout and we are still waiting.<br> <br> He has had the office at work contact you and he was told to just wait.<br> We have emailed twice to Enquiry when we will receive the money and still waiting for a reply.<br> We urgently need the money as our daughter is currently laying in ICU and we have bills to pay.<br> But contacting you is pointless as we just get told to wait and be patient.<br> If you cannot stick to your payout time then you shouldn't state to the customer how long it will take.<br> <br> Very unhappy with the service we are getting from you.<br> The ID number giving is my fiances ID number please sort this out ASAP<br>