GM
Gloria M

1 reviews | Active since Oct 2020

24 Oct 2020, 10:57

Bad Service

I am have joined asssupol in August by requesting a callback and now regret it big time. Assupol decided to cancel other members but continued to debit money from my account without my consent. 2 premiums are being deducted every month and I don't even know who is covered on that policy anymore. You can't decide for a client but decide who I want to cover and pay for them. You can't do as you please on clients' accounts. Your service deserves 0 rating. Please refund all my premiums and stop deducting money from my account.

0
Replies (1)
Sanlam
Sanlam's reply26 Oct 2020, 08:32
Official
Dear Gloria,
Thank you for your complaint notice. We sincerely apologise for any inconvenience caused and will address the matter as soon as possible. Our further communication will follow by e-mail or phone.
Regards,
Assupol Complaints Team