Hellopeter
Share Your Experience
SB
Steve B

1 reviews | Active since Nov 2020

30 Nov 2020, 15:17

Bad service

Have a Gap cover claim that they are not honouring due to their own *********** people.

0
Replies (7)
Sanlam
Sanlam's reply30 Nov 2020, 15:40
Official
Good day, Steve

We acknowledge receipt of your complaint. Kindly provide your ID or membership number in the private field. 

Kind regards,
Sanlam Client Relations


Sanlam
Sanlam's reply30 Nov 2020, 15:59
Official
Dear Steve

Thank you for your details. We have escalated your matter to the responsible team. 

Kind regards,
Sanlam Client Relations

SB
Steve B's update01 Dec 2020, 17:04
Reviewer Update
Very interesting, they respond they are investigating, but that’s as far as it goes. One can’t talk to a senior person, seems they all hide behind the 086 number and you end up talking to the general call centre personnel who can’t assist either.
Sanlam
Sanlam's reply01 Dec 2020, 21:40
Official
Dear Steve

Your comments are noted. Please allow the relevant department to investigate. They will provide you with further feedback. 

Regards,
Sanlam Client Relations

Sanlam
Sanlam's reply02 Dec 2020, 12:52
Official
Dear Steve

We have been informed that one of our consultants tried calling you but were unable to reach you. Please provide a convenient time for a call back.

Kind regards,
Sanlam Client Relations

SB
Steve B's update02 Dec 2020, 13:20
Reviewer Update
You are welcome to contact me now
Sanlam
Sanlam's reply02 Dec 2020, 13:44
Official
Dear Steve

We have forwarded your request to the responsible team.

Regards,
Sanlam Client Relations