Bad service

I don't know with can I say last time i have complained about poor service and communication problem. Okey the matter was addressed after my complain.

Because my mothee had two policies witg Sanlum. I was referred to othee dept. We want to surrender the policy all i wanted was to know the procedure. I wrote email to Sanlam to ask wht are we supposed to do if we want to surrender.

I wrote an email and ut was submitted the automatic response was received. But till today no response

I m so disappointed Sanlam is big company but service from them is ***** this is a policy no.***X8.All i want is the explanation but they can't give