AM
Amanda M
1 reviews | Active since Apr 2016
10 Dec 2025, 08:40
Bad Service
I’m really not happy with the claiming process at Assupol they confirm turn around time to be 48hours for the funds to be released and I can’t even make funeral arrangements now I’m so frustrated, dealing with the loss of my father and I have to be on the phone with them not getting straight answers or when funds will be released. 48hours has passed I’m so disappointed ☹️
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
10 Dec 2025, 08:48Good day Amanda, we have received your review. Our sincerest apology for any frustration caused. Our feedback will be sent to your direct email, following the investigation into this matter. Regards, Assupol Complaints Manager
Sanlam's reply10 Dec 2025, 08:48
Official
Good day Amanda, we have received your review. Our sincerest apology for any frustration caused. Our feedback will be sent to your direct email, following the investigation into this matter. Regards, Assupol Complaints Manager
AM
Amanda M's updateReviewer Update
10 Dec 2025, 09:14I’m sure this will take another 48hours for that investigation to be done. I’m really disappointed in your services it shows you really do not care about your clients.
AM
Amanda M's update10 Dec 2025, 09:14
Reviewer Update
I’m sure this will take another 48hours for that investigation to be done. I’m really disappointed in your services it shows you really do not care about your clients.
Sanlam's replyOfficial
10 Dec 2025, 09:16We have already escalated the matter to our claims management team for urgent assistance and will provide feedback as soon as their response is received.
Sanlam's reply10 Dec 2025, 09:16
Official
We have already escalated the matter to our claims management team for urgent assistance and will provide feedback as soon as their response is received.