Bad Service

Submitted a cancellation on the 7th of March 2023, Sanlam requested additional information which was submitted 31 March 2023. Now Sanlam advised the cancellation will only be processed by the 3rd of May 2023. Please advise why it takes two months to cancel a policy all while the client gets debited, no use calling the call centre they can't tell you why it takes so long to cancel a life policy they just tell you it will be finalized by 3rd of May that is if you get through to Sanlam Call Centre. Then you get an email to say they are attending to your request. The client is highly upset as he cannot afford the premium reason why he cancelled, This client wants this policy cancelled asap and wants his refund. This is the worst service we have received from any Insurance company. Sanlam is the only Insurance company that takes two months to cancel a policy.