bad service

On 10 november i sent sanlam a mail with regard to my policy being closed without them notifying me and that month i was suppose to get my cash back because i didnt claim in a period of 5years.since my mail kagiso mogotsi responded by saying they acknowledge my complain bt since no call or mail was done,these shows that they dont value their customers and even whenyou send the mail to assist you they dont respond, so now because they closed my account with any communication with i want all my premiums back from the first payment till the last payment....the policy number is SG***3 id number ***<br>