CH
Carrone H
1 reviews | Active since Apr 2020
25 Aug 2020, 13:32
Bad service
I put in a claim to withdraw some funds from my savings account, they tell you it takes up to 5 working days but I'm going on 10 days now. I mean if I withdraw cash it means I'm in need of the funds so now I have to wait for my own money. This is really frustrating in this time of need
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
25 Aug 2020, 14:01Dear Carrone
We acknowledge receipt of your complaint. Kindly provide us with your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide us with your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply25 Aug 2020, 14:01
Official
Dear Carrone
We acknowledge receipt of your complaint. Kindly provide us with your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide us with your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
26 Aug 2020, 10:43Good day, Carrone
Thank you for your information. We have escalated your matter to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Thank you for your information. We have escalated your matter to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Sanlam's reply26 Aug 2020, 10:43
Official
Good day, Carrone
Thank you for your information. We have escalated your matter to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Thank you for your information. We have escalated your matter to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
26 Aug 2020, 14:29Dear Carrone
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
Sanlam's reply26 Aug 2020, 14:29
Official
Dear Carrone
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations