ZK
Zandile K

1 reviews | Active since Sept 2023

23 Sept 2023, 10:06

Bad service

I have a issue with the service received, there is a Debit order that is running off my account, I wanted to reverse a debit order for a policy I have no details off but yet R250 is being deducted every month, I've been sent from pillar to post and I just want my money back and cancel the services please!!!!!!!!

0
Replies (8)
Sanlam
Sanlam's reply26 Sept 2023, 07:43
Official
Good morning Zandile

We are sorry to learn of your service experience.

We will be sending you a Private reply.

Regards
Sanlam Client Care
ZK
Zandile K's update26 Sept 2023, 08:26
Reviewer Update
Good day

Kindly see ref;
MDFORCAPLN14709 230922
Sanlam
Sanlam's reply26 Sept 2023, 09:24
Official
Thank you for the further information provided, Zandile.

We will be sending you a Private reply.

Regards
Sanlam Client Care
ZK
Zandile K's update26 Sept 2023, 09:33
Reviewer Update
i don't have any loans
ZK
Zandile K's update26 Sept 2023, 09:35
Reviewer Update
what is the name of the company?
Sanlam
Sanlam's reply26 Sept 2023, 09:52
Official
Hello Zandile

We have sent you a Private reply.

Regards
Sanlam Client Care
ZK
Zandile K's update26 Sept 2023, 09:54
Reviewer Update
so no I must call another company? despite it showing as Sanlam life from my bank?

Sanlam
Sanlam's reply26 Sept 2023, 10:12
Official
Hello Zandile

As indicated in one of our previous replies, these deductions are third party deductions made on behalf of another company.

We do not have access to the company's records and will therefore not be able to assist you.

Regards
Sanlam Client Care