Bad service

I don't have a problem with their service when it comes to policies - it's rather easy to do your business online, BUT not when it comes to their loan department! Ever since the make use of Tyme Bank to administer the service, just went down the hill! My problems started with me trying to change my debit order, which you can't do online. I've sent them a couple of emails, which were not answered! Eventually, I called the call centre, and they managed to change my debit order, after which I was transferred to the collections department to make a manual payment for my current installment in July. This payment reflected successfully on my loan statement. Just to see yesterday, they double debited me for Aug! I immediately disputed the payment with my bank I was refunded by my bank. If this is the type of service Sanlam wants to offer their customers by making use of a substandard service provider, I will not do business with them again.