SS
SHEREEN S
1 reviews | Active since Jul 2021
19 Apr 2023, 14:44
BAD SERVICE
i have no words to express my anger/bad service from Assupol Life. On the 22/03/2023 I send a email to them requesting for the No CLAIM BONUS. One months later no feedback called everyday the phones don't get answered. I spoke to Johnson Mabena he promise to find out what happen also a dead end. My policy number ASDIR28019 ref number DC/C***
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Replies (2)
Sanlam's replyOfficial
19 Apr 2023, 15:01Dear Shereen, thank you for your review. My apology for the frustration caused. The claim was processed today and payment should be made before the end of the week. We will provide confirmation as soon as possible. Regards, Assupol Complaints Manager
Sanlam's reply19 Apr 2023, 15:01
Official
Dear Shereen, thank you for your review. My apology for the frustration caused. The claim was processed today and payment should be made before the end of the week. We will provide confirmation as soon as possible. Regards, Assupol Complaints Manager
Sanlam's replyOfficial
20 Apr 2023, 13:31Good day Shereen, we confirm that the claim was processed and payment is on the way. It should reflect in your account by the latest tomorrow morning. Regards
Sanlam's reply20 Apr 2023, 13:31
Official
Good day Shereen, we confirm that the claim was processed and payment is on the way. It should reflect in your account by the latest tomorrow morning. Regards