MM
Moses M
1 reviews | Active since May 2026
25 May 2026, 20:38
Bad service
Service from Sanlam Client Care is horrible, calls are not answered after holding for over an hour, their WhatsApp service doesn't refer you to an agent. My withdrawal request was submitted on the 11th of May and there are no updates provided, my proof of banking details was requested for verification but they previously processed a withdrawal to the same account in March 2026. Till date no one has acknowledged the banking details I've submitted. This is worst service.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
26 May 2026, 07:37Good day Moses
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply26 May 2026, 07:37
Official
Good day Moses
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam Client Care
MM
Moses M's updateReviewer Update
05 Jun 2026, 19:20I'm still waiting for feedback. The complaints department is also not helpful at all. My query has been referred to the "Administration" team since last week, yet it is an escalation.
MM
Moses M's update05 Jun 2026, 19:20
Reviewer Update
I'm still waiting for feedback. The complaints department is also not helpful at all. My query has been referred to the "Administration" team since last week, yet it is an escalation.