Bad service.

I’m honestly appalled by your ****ty service. When you advertise your services and call us to take your funeral policy, you say claims will be paid out within 24hours. It’s going to 48hours now and it will be a public holiday tomorrow and money still hasn’t been paid, the funeral is on Saturday. How do you expect us to bury our loved ones with dignity? When all you do is give us the runaround when it’s time to claim? I put through all the required information on Tuesday already, it’s now Thursday. My family has been called to verify my relations to the deceased, all of that was confirmed and I’m still waiting. Your service is honestly disgusting, where’s the dignity in all of this?