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Mapaseka M

1 reviews | Active since Oct 2018

04 Oct 2018, 07:51

BAD SERVICE

Sanlam is turn to became the worst company ever this days I havr two policy with Sanlam where I was advise I will get cash back in 3 years period now that the time has arrived there is lots of story with very rude consultants who don't even know how to treat customers. It's so nice when they debit acc and when they have to deliver the service they give attitude I wonder if I had to make a claim what was gonna happen am so disappointed. I just wonder that Bogadi Manzini did she make investigation before conclusion and when Thando Angome when he said I should do affidavit so that they can cancel my policy and refund me did he understand what he is talking about

0
Replies (22)
Sanlam
Sanlam's reply04 Oct 2018, 08:16
Official

Dear Mapaseka

We acknowledge receipt of your complaint and will urgently investigate.

Kind regards

Client Relations

Sanlam
Sanlam's reply04 Oct 2018, 16:34
Official

Dear Mapaseka

We have been informed that Ms Manzini from our Sanlam Sky department made contact with you regarding this matter.

Kind Regards,
Client Relations

MM
Mapaseka M's update05 Oct 2018, 05:05
Reviewer Update
Yes she did but I don't think she put customer in her shoes when solving the matter u should look at both side customer side and the consultant side she don't understand how Sanlam frustrat me and she come tell me about policy what about the sanlam consultant that person have to know the terms and conditions from the back of her head not give me false information, what are we saying about that I just need my money back am so tired dealing with rude consultants from Sanlam the only person spoke to me polite and nicely from that company is Samantha she actually deserves to work for complains not Manzini nd I don't want her to call me anymore I need the manager please
Sanlam
Sanlam's reply05 Oct 2018, 09:05
Official

We acknowledge receipt of your post.

Kind Regards,

Client Relations

MM
Mapaseka M's update11 Oct 2018, 17:12
Reviewer Update
It seem like sanlam are very good in making customer wait I asked a call from manager even today worst service ever
Sanlam
Sanlam's reply12 Oct 2018, 08:27
Official
Dear Mapaseka  

We acknowledge receipt of your post ,please accept our sincere apologies. We  will follow up with the manager.  

Kind Regards,
Client relations
MM
Mapaseka M's update19 Nov 2018, 08:53
Reviewer Update
Even today no one has resolve my problem Sanlam is the worset insurance company ever how long should one wait
Sanlam
Sanlam's reply19 Nov 2018, 10:08
Official
Dear Mapaseka 

This is unfortunate to hear.  We take note of your comment and will follow-up with the manager who is investigating this complaint. 

Regards,
Client relations


MM
Mapaseka M's update19 Nov 2018, 16:23
Reviewer Update
Sanlam is really getting into me now your talking nonsense what about consultant who miss advise me so do I have to take their blame pls pls give me my money back Jabuile Tshabala please don't tell me about that the duty of a person who signs a contractual document is to be carefully while I was mis advise from the on set and your consulten agreed to that on ur recording you so useless like other I Want my money don't tell me nonsense ur running away from taking responsibility of useless stuff u have I need my answer withing 48hrs am so tired nxaaa
Sanlam
Sanlam's reply20 Nov 2018, 09:54
Official
Dear Ms Mapaseka 

We take note of your comment and will forward it to Ms Tshabalala.

regards,
Client relations
MM
Mapaseka M's update13 Dec 2018, 13:23
Reviewer Update
U know Sanlam is the worset insurance company am even today I even emailed CEO also but no one is willing to listen to me and help me from a useless consultant to manager even the CEO something need to be done noo
Sanlam
Sanlam's reply13 Dec 2018, 13:41
Official
Good day

We acknowledge receipt of your complaint and will investigate the matter.

kind regards
MM
Mapaseka M's update13 Dec 2018, 13:55
Reviewer Update
You always say u will investigate my matter but all of yours no one is helping u all say one thing no one is talking sense I have asked u guys what do u do when customer is being misled and u can hear it on ur recording but you are tuning from the point am not going to pay for Sanlam lies
MM
Mapaseka M's update13 Dec 2018, 13:55
Reviewer Update
You always say u will investigate my matter but all of yours no one is helping u all say one thing no one is talking sense I have asked u guys what do u do when customer is being misled and u can hear it on ur recording but you are tuning from the point am not going to pay for Sanlam lies
Sanlam
Sanlam's reply13 Dec 2018, 14:28
Official
Dear Miss Mapaseka

We take note of your comments and will request the relevant department to handle it as a matter of urgency.

Kind regards
Client relations department 
MM
Mapaseka M's update13 Dec 2018, 15:59
Reviewer Update
It better be urgently it's started with Lindi 3 years back misleading me then I spoke to Gift then its was Thando Angome **** then it went to rude one Bogadi Manzoni I then asked for manager the manager Julia Pela who said she understands where am coming from and I waited to her call she sounded like she will assist but I don't know where she ended then I send my complain to CEO and guess what Jabuile Tshabala send me a duplicated of Bogadis letter so I need my matter to be resolved Sanlam is very horrible company
Sanlam
Sanlam's reply13 Dec 2018, 16:43
Official
Dear Miss Mapaseka

We take note of your comment.

Regards
Client Relations

MM
Mapaseka M's update20 Dec 2018, 07:39
Reviewer Update
It's funny how u say u take note of my comment but no call no email to show that you are working on my complain
Sanlam
Sanlam's reply20 Dec 2018, 08:42
Official

Dear Miss Mapaseka

This is unfortunate to hear. We will follow -up with the relevant department.

Regards
Client Relations
MM
Mapaseka M's update27 Dec 2018, 12:21
Reviewer Update
It's being more than a month now and still Sanlam is not yet resolved my problem I have never seeing bad service like this from consultant pass trough manager till to the head of the company CEO don't care about client all they care is to eat out money
Sanlam
Sanlam's reply27 Dec 2018, 12:57
Official
Dear Miss Mapaseka

I will escalate this to the management once again.  I will request them to provide you with direct contact detail so that you can direct future correspondence via that channel for an expeditious response. Regards. Client Relations 
Sanlam
Sanlam's reply28 Dec 2018, 09:41
Official
Dear Miss Mapaseka

It was brought to our attention that one of the consultants once again contacted you.  It appears that you are not satisfied with the outcome.  We are closing the engagement via this channel.  You have the option to make written submissions to Sanlam's independent Arbitrator at *** Regards Client Relations