Bad Service

Sanlam are dragging their feet about paying out the life insurance for my late husband. Their service is pathetic. The claim was lodged on 25 June 2018 ref no 291726 and when I log into the sanlam site they say that they are waiting for BI1663 and medical certificate which they have received and acknowledge on 10 July 2018 but every time I phone them they have more excuses what was the cause of death, or they need to speak to the Doctor but yet on their site they say that they have received cause of death and death certificate. Do these people have no compassion is it not bad enough dealing with the death of my husband now they still put me under financial stress. They told me on the 6 July to mark my claim 48 hours, for what reason they are doing nothing about it. The funeral house that handled my husbands case say that what they are doing is *******, their is no reason for this delay. I want my payout. Their service is disgusting. I have a Glacier policy with them that I now want to cancel as well. These people are heartless.