1 reviews | Active since Aug 2018

07 Aug 2018, 08:35

bad service

Item: Sanlam
Rating: 1
Author: Paleswa M

i joined Sanlam Sky in 2014 and then made and made a partial withdrawal in 2016 now that i want to cancel the policies and get all me funds they refuse and say i will get them in 2020. I had 3 policies with them.

Helpful (0)

Replies (9)

Sanlam's replyOfficial

07 Aug 2018, 09:15

Dear Paleswa,

Thank you for your e-mail.

It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.

Kind regards.

Sanlam Sky Complaints department

Best regards,

Sanlam's reply07 Aug 2018, 09:15

Official

Best regards,

Sanlam's replyOfficial

07 Aug 2018, 12:46

Dear Paleswa,

Our Customer relation administrator contacted you and is in the process to resolve your complaint.

Kind regards,

Sanlam Sky Complaints department

Best regards,

Sanlam's reply07 Aug 2018, 12:46

Official

Dear Paleswa,

Our Customer relation administrator contacted you and is in the process to resolve your complaint.

Kind regards,

Sanlam Sky Complaints department

Best regards,

Paleswa M's updateReviewer Update

16 Aug 2018, 10:55

i have been patiently waiting for a response that i was to get after 3 days of being in contact with you. there needs to be communication so i know the way forward

Paleswa M's update16 Aug 2018, 10:55

Reviewer Update

i have been patiently waiting for a response that i was to get after 3 days of being in contact with you. there needs to be communication so i know the way forward

Sanlam's replyOfficial

16 Aug 2018, 11:56

Dear Paleswa,

Jabulile will contact you to provide feedback on progress on the matter

Kind regards,

Sanlam Sky Complaints Department

Best regards,

Sanlam's reply16 Aug 2018, 11:56

Official

Dear Paleswa,

Jabulile will contact you to provide feedback on progress on the matter

Kind regards,

Sanlam Sky Complaints Department

Best regards,

Paleswa M's updateReviewer Update

21 Aug 2018, 10:52

no one has still called me. what is the delay now ?

Paleswa M's update21 Aug 2018, 10:52

Reviewer Update

no one has still called me. what is the delay now ?

Sanlam's replyOfficial

21 Aug 2018, 11:17

Dear Paleswa,

We are in the process of paying your refund. Jabulile will phone and give feedback.

Kind regards,

Sanlam Sky Complaints Department

Best regards,

Sanlam's reply21 Aug 2018, 11:17

Official

Dear Paleswa,

We are in the process of paying your refund. Jabulile will phone and give feedback.

Kind regards,

Sanlam Sky Complaints Department

Best regards,

Sanlam's replyOfficial

21 Aug 2018, 11:17

Dear Paleswa,

We are in the process of paying your refund. Jabulile will phone and give feedback.

Kind regards,

Sanlam Sky Complaints Department

Best regards,

Sanlam's reply21 Aug 2018, 11:17

Official

Dear Paleswa,

We are in the process of paying your refund. Jabulile will phone and give feedback.

Kind regards,

Sanlam Sky Complaints Department

Best regards,

Paleswa M's updateReviewer Update

28 Aug 2018, 10:34

can i kindling have the money taken from me without my consent please, i can not have money held while there is money i can't access because you took it from me after i had requested that it must not be. please

Paleswa M's update28 Aug 2018, 10:34

Reviewer Update

Sanlam's replyOfficial

28 Aug 2018, 14:26

Dear Paleswa,

The form to activate the refund has been sent to you. We will pay the refunds when the completed form is received

Regards,

Sanlam Sky Complaints Department

Best regards,

Sanlam's reply28 Aug 2018, 14:26

Official

Dear Paleswa,

The form to activate the refund has been sent to you. We will pay the refunds when the completed form is received

Regards,

Sanlam Sky Complaints Department

Best regards,