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Boitumelo M

1 reviews | Active since Aug 2015

01 Jun 2018, 13:27

Bad Service

Good Day

I took out a sanlam tax free investment on the 30th and i got another offer from another broker and i told them to cancel my policy immediately as they said it was still not finalised and they went on to approve it even though i told them to cancel it with immediately effect and they sent me this:Service Request Number(s) Plan Number(s) Client Name(s) ********** 831

Good day

Thank you for recently contacting us about the following matter:

Service Request Number(s) Plan Number(s) Client Name(s) ********** 915 Not indicated Not indicated

We are attending to it and the estimated date for completion is 2018-06-08. Please quote the above-mentioned reference number should you have any enquiries.

We assure you of our best service at all times.

Regards SPF: Shared Services: Client Care Centre

please assist in cancelling this policy as i dont anything to do with them if they are ignoring my cancellation email even though it still 3 days since i joined i fear to see if they deliver if they cant cancel my policy.

0
Replies (6)
Sanlam
Sanlam's reply01 Jun 2018, 13:29
Official

Good day

We acknowledge receipt of your complaint and will arrange for an investigation.

Regards,

Client Relations

Best regards,

BM
Boitumelo M's update01 Jun 2018, 13:39
Reviewer Update
i want that policy to be cancelled immediately i dont want a cooling period i want it cancelled.
Sanlam
Sanlam's reply01 Jun 2018, 13:43
Official

We tried contacting you but could not get hold of you. Please check your email and respond to us.

Regards.

Client Relations

Best regards,

BM
Boitumelo M's update01 Jun 2018, 13:49
Reviewer Update
Good Day I did respond to your email please check
Sanlam
Sanlam's reply01 Jun 2018, 13:59
Official

Thank you for responding.

We will check .

Regards,

Client relations

Best regards,

Sanlam
Sanlam's reply04 Jun 2018, 13:57
Official

Good day

I refer to our telephone conversation and feedback provided via email this matter has been finalised .

Kind Regards,

Client relations

Best regards,