Bad service

In November 2017, I've sent quotation for my sister's child Amahle Pamela Nxumalo [protected]. A policy number is ********** 6. I've been communicating with Ashlinn Thaker but now she is not responding on my e-mail including her boss Jo-Ann Horsban. The money is still not deposited into edgar's card since December 2017. We couldn't buy Christmas clothes for Amahle because the money was not deposited. We are not happy about your bad service. We want the money to be deposited as soon as possible.