bad service
been contacting assupol to remove a decesead member since 2016, whole of 2017 they were debiting me for the deceased memeber, finaly in 2018 when they decided to get back to us they refunded amount of r309, not quiet sure how it was calculated after i paid whole of 2017 for nothing, been email client services nobody cares to respond. i want my money back, all of it.
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Replies (2)
Sanlam's replyOfficial
26 Feb 2018, 07:36Good Day Khanyi,
Thank you for your enquiry.
We will urgently attend to your concerns and provide further feedback by direct e-mail.
Our sincere apologies for any inconvenience caused.
Proudly Serving.
Assupol Complaints Team
Best regards,
Sanlam's reply26 Feb 2018, 07:36
Official
Good Day Khanyi,
Thank you for your enquiry.
We will urgently attend to your concerns and provide further feedback by direct e-mail.
Our sincere apologies for any inconvenience caused.
Proudly Serving.
Assupol Complaints Team
Best regards,
Sanlam's replyOfficial
07 Mar 2018, 12:41Good Day,
We refer to our direct e-mails and confirm that the matter was resolved.
Please contact us if you have any further enquiries.
Proudly Serving.
Assupol Complaints Team
Best regards,
Sanlam's reply07 Mar 2018, 12:41
Official
Good Day,
We refer to our direct e-mails and confirm that the matter was resolved.
Please contact us if you have any further enquiries.
Proudly Serving.
Assupol Complaints Team
Best regards,