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Phinda M

1 reviews | Active since Mar 2025

10 Mar 2025, 17:10

Bad service

Payment for provident fund claim, submitted 22jan25 received message claim will be processed within 30 working days.... still no payment to date

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Replies (5)
Sanlam
Sanlam's reply10 Mar 2025, 17:18
Official
Good day Phinda   
 We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
 
 Regards
 Sanlam Client Care 
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Phinda M's update10 Mar 2025, 17:23
Reviewer Update
Sanlam corporate is useless as well
Sanlam
Sanlam's reply11 Mar 2025, 09:19
Official
Hello Phinda

We have received feedback that Sanlam Corporate has been in touch with you via email. They will be assisting you further. 

Please respond to the email for any enquiries or for further assistance.

Regards
Sanlam Client Care
PM
Phinda M's update11 Mar 2025, 14:45
Reviewer Update
Today I went to sanlam offices to check on my claim, apparently the agent I talked to said that, someone worked on it in February but never completed the process...I was therefore told to wait another week or so, after waiting more for 2months...Sanlam needs to get it's ducks in a row or they will lose a lot of customers, this is people's lives they playing with!
Sanlam
Sanlam's reply11 Mar 2025, 15:01
Official
Hello Phinda

Thank you for reaching out to us.

We have forwarded your message to Sanlam Corporate.

Regards
Sanlam Client Care