MM
Mazet M
1 reviews | Active since Dec 2018
14 Oct 2019, 09:16
Bad service
I have a policy with sanlam sky so I'm supposed to receive a cash back since I haven't made any claims for the past 5 years. I was told it will only take two working days to process it, I'm still waiting up until now I called on Friday and I was told it will be processed on Saturday because there are people who will be working overtime and I will receive the money on Monday today it's Monday and I still haven't received anything. I called and I was told they are still busy with the claim it hasn't been processed. How inconvenient. Bad service they don't even update me I'm the one who should always call for a follow up. I'm thinking of cancelling the whole policy with them.
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
14 Oct 2019, 10:03Good day Mazet
Please provide your id number or policy number in the designated space that Hello Peter provides.
Regards
Client Relations
Please provide your id number or policy number in the designated space that Hello Peter provides.
Regards
Client Relations
Sanlam's reply14 Oct 2019, 10:03
Official
Good day Mazet
Please provide your id number or policy number in the designated space that Hello Peter provides.
Regards
Client Relations
Please provide your id number or policy number in the designated space that Hello Peter provides.
Regards
Client Relations
MM
Mazet M's updateReviewer Update
14 Oct 2019, 18:14***
MM
Mazet M's update14 Oct 2019, 18:14
Reviewer Update
***
MM
Mazet M's updateReviewer Update
15 Oct 2019, 07:16I'm still waiting for my cashback even now, today it's the 5th day and nothing has been done. I'm going to cancel my policy as of today. I cannot do business with people who are so *********** and some of the consultants are rude when calling the call centre for a follow up.
MM
Mazet M's update15 Oct 2019, 07:16
Reviewer Update
I'm still waiting for my cashback even now, today it's the 5th day and nothing has been done. I'm going to cancel my policy as of today. I cannot do business with people who are so *********** and some of the consultants are rude when calling the call centre for a follow up.
Sanlam's replyOfficial
15 Oct 2019, 07:58Good day Mazet
I will send you an e-mail as when you put your id number in the complaint body space then Hello Peter deletes it for security reasons.
Regards
I will send you an e-mail as when you put your id number in the complaint body space then Hello Peter deletes it for security reasons.
Regards
Sanlam's reply15 Oct 2019, 07:58
Official
Good day Mazet
I will send you an e-mail as when you put your id number in the complaint body space then Hello Peter deletes it for security reasons.
Regards
I will send you an e-mail as when you put your id number in the complaint body space then Hello Peter deletes it for security reasons.
Regards
MM
Mazet M's updateReviewer Update
15 Oct 2019, 08:08My email address is ***
MM
Mazet M's update15 Oct 2019, 08:08
Reviewer Update
My email address is ***
MM
Mazet M's updateReviewer Update
15 Oct 2019, 09:29You guys don't intend on resolving my issue because you said you'll send me an e-mail still waiting for that email even now, I provided my ID number on a private reply still haven't heard anything from you. So I'm disgusted by the service I've received from Sanlam therefore I cannot continue doing business with you as you are very much *********** and you don't care about your clients
MM
Mazet M's update15 Oct 2019, 09:29
Reviewer Update
You guys don't intend on resolving my issue because you said you'll send me an e-mail still waiting for that email even now, I provided my ID number on a private reply still haven't heard anything from you. So I'm disgusted by the service I've received from Sanlam therefore I cannot continue doing business with you as you are very much *********** and you don't care about your clients
Sanlam's replyOfficial
15 Oct 2019, 11:45Good day Mazet
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply15 Oct 2019, 11:45
Official
Good day Mazet
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's replyOfficial
15 Oct 2019, 16:00Good day Mazet We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.Regards
Client Relations
Client Relations
Sanlam's reply15 Oct 2019, 16:00
Official
Good day Mazet We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.Regards
Client Relations
Client Relations