Bad Service

<p>I have sent this e-mail for your attention on the 27th January 2017, to this date I haven’t heard anything from Assupol. I want to understand if Assupol is avoiding/ ignoring my message intentionally or they just don’t care about their customers. I have chosen Assupol out of all the insurance companies in SA as I believed in them. Now I am asking a simple question as I need clarity and no one is willing to come back to me.</p> <p> </p> <p>What I want to know/ understand is that what will happen if I was to pass away tomorrow? Will Assupol pay my family what is due to me or they will tell them that they do not have “Rebecca Moila” on their system hence the attached letter confirms that. I am paying Assupol every month on the 1st and this is the treatment I am getting from them? I thought I would have received feedback by now, but I am still waiting and I have never stopped paying my policies. Will I ever receive the feedback I need from Assupol? IF so, WHEN? Who is responsible for this. I see Testimonials on your website every day, I see your advert on television every day, but I am being treated like I am not as important as everybody else.</p> <p> </p> <p>This is really disappointing. How will I now if my query has been escalated if no one is willing to communicate with me. I understand that to you (Assupol) this might be nothing, but to me it is everything and I am really disappointed. I am asking a simple question: Who is Mampone Sophie Moila, as this is definitely not me or any of the people I have covered. Can someone please come back to me</p> <p> </p> <p> </p>