Bad Service

<p>I am aggrieved by Sanlam Sky conducts about my death claim (SG ********** 7). I submitted this claim on the 15th of March 2017. To this day I keep on being told that the claim is being escalated I will be called back and that never happens. I have been making follow ups a number of time with Sanlamsky through their call centre and I am only told my claim is through audit/assessment phase since 15 March 2017. Today, its the 22nd of March. We burried my cousin with loans and people need to be paid back. These companies make numerous glorified promises to us so that we can insure our loved ones through them and we go through this when they have to pay us back. The policy never bounced, payments wer made on time through a stop order, what is difficult for them to pay me what is due to me? Should I now be black listed because I cannot pay back the loans at the time I promised to? It's even hard to grieve and mourn our loved ones, I must be busy fighting making phonecalls unneccesarily because of dishonety at Sanlam. Kindly assist in processing my claim and allow me to grieve and mourn a beloved brother in peace please</p>