Bad Service
<p>This year I opened a funeral cover with ASSOPUL but I realised that I won't be able to pay the premiums because I'm financially constrained, I phoned the Pretoria office and explained my predicament to the consultant who rep**** that they will contact me but up until now I'm still waiting for their respond. To my surprised I found that they have debited the premium on my July salary of which I'm not happy because I'm short changed. I want a refund on the premium.</p>
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
Your complaint reference number is 9416. Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: ********** / ***.
Proudly serving.
Assupol Complaints Manager
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
Your complaint reference number is 9416. Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: ********** / ***.
Proudly serving.
Assupol Complaints Manager
Good day,
We again apologise for what has happened and for any inconvenience caused in this regard. We are really sorry that you feel our service has not been up to standard. We appreciate hearing from our customers as their comments are vital for us to continue improving our service.
We confirm that the matter was resolved, as confirmed by our e-mail correspondence.
We trust that this matter has been resolved to your satisfaction, however should you require any further clarity in this regard, please feel free to contact us again.
Proudly serving.
Assupol Complaints Team
Good day,
We again apologise for what has happened and for any inconvenience caused in this regard. We are really sorry that you feel our service has not been up to standard. We appreciate hearing from our customers as their comments are vital for us to continue improving our service.
We confirm that the matter was resolved, as confirmed by our e-mail correspondence.
We trust that this matter has been resolved to your satisfaction, however should you require any further clarity in this regard, please feel free to contact us again.
Proudly serving.
Assupol Complaints Team