MM
Mpho M
1 reviews | Active since Nov 2020
10 Nov 2020, 07:29
Bad service
I got retrenched from Netstar in September and withdrawal forms with accommodating documents were submitted to Sanlam but I still haven't received my payment yet. The frastuating part is that other people got their payment 2 weeks ago already. When I inquired with Sanlam they tell me that they are still busy with tax clearances what have they been doing since?
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
10 Nov 2020, 07:46Dear Mpho
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
Sanlam's reply10 Nov 2020, 07:46
Official
Dear Mpho
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
10 Nov 2020, 08:10Good day, Mpho
Kindly provide your ID or membership number in the private field.
Kind regards,
Sanlam Client Relations
Kindly provide your ID or membership number in the private field.
Kind regards,
Sanlam Client Relations
Sanlam's reply10 Nov 2020, 08:10
Official
Good day, Mpho
Kindly provide your ID or membership number in the private field.
Kind regards,
Sanlam Client Relations
Kindly provide your ID or membership number in the private field.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
10 Nov 2020, 08:55Dear Mpho
Thank you for your information. We have escalated your matter to the relevant department.
Kind regards,
Sanlam Client Relations
Thank you for your information. We have escalated your matter to the relevant department.
Kind regards,
Sanlam Client Relations
Sanlam's reply10 Nov 2020, 08:55
Official
Dear Mpho
Thank you for your information. We have escalated your matter to the relevant department.
Kind regards,
Sanlam Client Relations
Thank you for your information. We have escalated your matter to the relevant department.
Kind regards,
Sanlam Client Relations
MM
Mpho M's updateReviewer Update
10 Nov 2020, 09:17Hope they will treat this matter with the sence of ergency, because the person handling this case has not even responded to my email.
MM
Mpho M's update10 Nov 2020, 09:17
Reviewer Update
Hope they will treat this matter with the sence of ergency, because the person handling this case has not even responded to my email.
Sanlam's replyOfficial
10 Nov 2020, 10:10Dear Mpho
Your matter has been escalated and they will acknowledge your matter.
Kind regards,
Sanlam Client Relations
Your matter has been escalated and they will acknowledge your matter.
Kind regards,
Sanlam Client Relations
Sanlam's reply10 Nov 2020, 10:10
Official
Dear Mpho
Your matter has been escalated and they will acknowledge your matter.
Kind regards,
Sanlam Client Relations
Your matter has been escalated and they will acknowledge your matter.
Kind regards,
Sanlam Client Relations
MM
Mpho M's updateReviewer Update
13 Nov 2020, 16:53So an administrator at Sanlam advised that I will get paid today, it's almost 5 in the afternoon and there is no money in my bank account. Funny part is that the money I am referring to is rightfully mine but I have to struggle so much to get it. WOW!!
MM
Mpho M's update13 Nov 2020, 16:53
Reviewer Update
So an administrator at Sanlam advised that I will get paid today, it's almost 5 in the afternoon and there is no money in my bank account. Funny part is that the money I am referring to is rightfully mine but I have to struggle so much to get it. WOW!!