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NM
Nomaphelo M

1 reviews | Active since Feb 2019

11 Aug 2025, 13:31

bad service

I am Mickey Bani. when you take a funeral plan, you are planning for something that will happen in future. I took a funeral plan for my father now he's dead and I must wait for Assupol. I need to finalize my this, I need to go to eastern cape.

my id no: ***

cell: ***

0
Replies (18)
Sanlam
Sanlam's reply11 Aug 2025, 13:39
Official
Good day Mickey, we have received your review. Our sincerest condolences on the passing of your father. We have received the outstanding claim documents and have requested our claims management team to prioritise the validation of the claim. Our further feedback will be sent to your direct e-mail address. Our apology for the frustration caused. Regards, Assupol Complaints Manager
NM
Nomaphelo M's update11 Aug 2025, 13:53
Reviewer Update
Thank you for your response

I am supposed to be in Eastern cape already.
Sanlam
Sanlam's reply11 Aug 2025, 13:55
Official
Noted. Have you contacted our Assupol On Call Support Centre to assist you with the transportation?
NM
Nomaphelo M's update11 Aug 2025, 13:59
Reviewer Update
i dnt need transportation
Sanlam
Sanlam's reply11 Aug 2025, 14:01
Official
Noted. We will keep you updated on the claim progress.
NM
Nomaphelo M's update13 Aug 2025, 11:04
Reviewer Update
Good Day Hope all is well. Its Wednesday today and still no money. It’s my father’s funeral Saturday ; I am supposed to be in Eastern Cape already. I am not happy at all with your service. I logged a claim last week Fridays and its almost another Fridays still no funds . I am very irritated, and I am never going to take your policy.

i sent an email this morning no 1 rep**** to me . what is this?

can I please have my money so that I can bury my father in peace!
I dnt need any stories please

Sanlam
Sanlam's reply13 Aug 2025, 11:10
Official
Good day Mickey, our Claims Team is busy with the validation, thank you for your patience. We will confirm the claims outcome as soon as their feedback has been received. They are aware of the urgency.
NM
Nomaphelo M's update13 Aug 2025, 14:26
Reviewer Update
Good day

How far are you with the claim? today is my last day in cape town. i am needed in eastern cape ugerntly.
Sanlam
Sanlam's reply13 Aug 2025, 14:36
Official
We have requested an urgent update from our claims management team
NM
Nomaphelo M's update13 Aug 2025, 14:40
Reviewer Update
please, can some 1 call me
Sanlam
Sanlam's reply13 Aug 2025, 15:16
Official
We are in communication with our claims manager to urgently assist
NM
Nomaphelo M's update13 Aug 2025, 15:23
Reviewer Update
the call cantre will close soon, i need sm1 to assist me bu end of business today
Sanlam
Sanlam's reply13 Aug 2025, 15:27
Official
Noted, the claims manager is busy with the case.
NM
Nomaphelo M's update13 Aug 2025, 15:37
Reviewer Update
the manager is been busy with the clam since Monday, today its Wednesday , i need to leave for eastern cape today. please do immidiate payment now. i cnt wait for tommorrow
Sanlam
Sanlam's reply13 Aug 2025, 15:47
Official
I completely understand your frustration and I sincerely apologise for the delay and inconvenience caused. I have again urged the Claims Team to urgently confirm when payment will be made. 
NM
Nomaphelo M's update14 Aug 2025, 07:07
Reviewer Update
Someone called me yesterday saying my money will be in my account late yesterday or in the morning.still no money in my account.what is happening?
NM
Nomaphelo M's update14 Aug 2025, 07:08
Reviewer Update
This is extremely unfair.how am I suppose to bury my dad?This claim was logged last week Friday till today no payout.
Sanlam
Sanlam's reply14 Aug 2025, 07:21
Official
I am following up with our claims management team to confirm what the hold-up is and will request that they contact you asap