Bad service

I was heart broken when I called sanlam to inquire about my cash back as I joined the policy years ago,and I was told my policy has lapsed,sanlam was deducting from my bank every month, but when the policy lapsed nobody bothered to call and inform you about it,is there a person who can wake up and decide to contribute more than R400 for a policy just like that.i was very disappointed with sanlam,I dont think people should rush into opening policies with companies that don't care about their clients. I want my money back from sanlam they didn't do anything for me, worst part if I didn't call they wouldn't have contacted me. Year ago I found out that sanlam was deducting money from my deceased uncle whom I submitted documents for it.when I went to sanlam I was told to go to home affairs and get another death certificate, stressing I did.but I saw they they just want to sign for contracts and that's it.Sanlam will dissapoint you.what if one of my beneficiaries died and I go to claim.shooo becareful Sanlam sky will hurt you and not sharing a tear.my heart is still hurting of the money that sanlam took.its a lot of money to lose esp when you signed for a good course.Sanlam will hurt you like u lost a child