Bad Service

I have joined 2 policies in Assupol,the other one it's a funeral cover and the other one it's an investment.I have joined this policies from the guy Victor Mukwebo in thorntree plaza,my benefits are ambulance,money for grocery and money for transport when one of the member is admitted to hospital.Now I'm Soo very much disappointed because it seems like assupol consultants are lying to people when they want them to join the policy.On the 05/11/2019 my sister was sick then I called assupol to assist me with an ambulance,the person who answered the phone was guy with attitude,he told me that their ambulance are expensive and I will never afford them.then I thought maybe those benefits are working for me since I'm an policy holder.On 19/11/2019 I became sick while I was at work then I call assupol for ambulance then the lady who was answering told me I don't qualify.Then one of my colleague used his vehicle take me to hospital.On the 22/11/2019 I have send the message to Victor and asked him to help me to claim money for transport.my family wanted to come and visit when I was in hospital,then I have asked him since those were part of my benefits,the gave me the numbers that I must call,then I called those they answer was I don't qualify.On 25/11/2019 I send the message to Victor and ask him if those benefits were true or not,then his response was he will fix it ,later he send me a message and he said me and my boss Jay we are busy fixing your problem,then I told him that if you can't fix my problem, please cancel all policies,up until today I have been waiting for Victor and Jay to fix my problem, because I don't like people who lying and most of assupol consultants are having a bad attitude.please help me to get my benefits and cancel my policies if possible