Bad service

This is shocking i receve a letter to show my policy elapsed three days before debit order, i dont know what to do i have went to sanlam branch where they say they wont help because is icover policy i tried to call where I promised respond which i didnt receiev i called again after 2 days whwew I promised to recieve a call back which i didnt receiev im sitting here with no cover. My policy elapse how becouse i never skipped a payment for the past 8 months why now. No one have answer where can i pay outstanding amount becouse you want it within two months no body have answer. If i knew I would not have wasted my 10 years paying for this. Im so disappointed with this service